Travel Back Office Software to Manage Daily Tasks
Softrip Operations and Task Management provide multi-day tour operators with back office software to manage the daily responsibilities of reservation management. Tour operators and their teams can quickly and accurately automate communications with customers, report rooming lists and other services to suppliers, view passenger manifests, and manage inventory.
With Softrip Operations, tour operators can save time and reduce the risk of errors by centralizing their operations with travel agency back office software. Softrip Task Management is our calendar-based system for multi-day tour operators to manage tasks and communications within your organization. These internally assigned tasks and memos help with internal communication and facilitate external communication with suppliers, travel agents, and passengers.
Operations Features
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Travel detail communication: Communicate customized documents, payment reminders, schedule changes, and invoices to your passengers within the system. Customize the send frequency of your communications.
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Services reporting: Manage all aspects of reporting and confirming trip details and services with suppliers. Quickly view and send rooming lists.
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Communication history: Reduce time spent searching for past communications by leveraging our communications history screens. Easy log email correspondences and save them in reservation history.
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Tour guide management: View tour guide availability and ratings. Assign tour guides to your departures with one screen.
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Performance: View tour performance and quickly adjust departures to maximize profitability on your departures.
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Air blocks: Manage air blocks to ensure they have sufficient capacity for their clients, offer competitive pricing, and reduce the risk of fluctuating airfares.
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Inventory management: Understand and manage inventory of flights, hotel rooms, buses, and more to reduce the likelihood of overbooking or missed sales opportunities.
Task Management Features
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Internal tasks: Create and assign tasks and memos to internal users.
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Manager visibility: Help control staff timelines and workload by providing manager visibility into memos and tasks assigned to a team member.
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Reservation visibility: Have full visibility and access to the reservation details, linked from each memo and task.
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Communication logs: Store and track internal communication logs for memos tied to a reservation.